Responibilities

About the role
The Communities Manager is responsible for the project delivery and operational efficiencies of the design, implementation and rollout of the Adult and Trans+ Advocacy & Wellbeing Services across Greater Essex. They will lead the expansion of the Adult and Trans+ Services across Greater Essex, meeting with strategic partners to establish strategic county-wide referral pipelines and be an advocate for our expansion plans. They will oversee operational efficiencies with resourcing, technology, service processes and social impact reporting.

The Communities Manager will lead adult service and support the advocacy and wellbeing team to provide a consistent and high-quality service across each delivery area responding to local needs. These roles will ensure that co-authoring and evaluation of our services is meaningful and used effectively to develop and evolve our services to the community. The Communities Manager will support the wellbeing team to implement co-production of new groups, delivery of services and reporting.

From June 2026, we will begin to expand to launch the following services into north-east Essex in Braintree, Chelmsford and Tendring, including:

Our adult advocacy & wellbeing service, formed of support groups & 1:1s

A trans+ specialist advocacy & wellbeing service, formed of support groups & 1:1s

From June 2027, we will launch the following services into south Essex in Basildon, Southend and Thurrock:

Our adult advocacy & wellbeing service, formed of support groups & 1:1s

A trans+ specialist advocacy & wellbeing service, formed of support groups & 1:1s

Role purpose and core accountabilities

Project Management

You will be responsible for project delivery and the operations of service expansion

You will oversee operational efficiencies with resourcing, technology, service processes and social impact reporting.

You will have project management responsibility to implement operational or technological efficiencies to improve service delivery

You will be a part of a newly formed Co-Production Task Group

You will be a part of a newly formed Evaluation Task Group

Adult and Trans+ Services

Plan the development, delivery and promotion of the Adult & Trans+ Advocacy and Wellbeing Services across Greater Essex

Ensure services are developed in collaboration with the community to contribute to the development of the service and influence decisions on how it runs and develops

Identify other ways the Adult and Trans+ Services can collaborate with peer organisations who serve our community

Develop new partnerships and ensure existing partnership are maintained and built upon

Oversee monthly Social Impact reporting, and prepare quarterly Board reports

Oversee relevant administrative and reporting tasks to record and evaluate the impact of the Adult & Trans+ Services, including monitoring trends is service provision

Represent the charity in external meetings, events, or conferences

Boost our reputation as the local leading LGBTQ+ charity

Understanding safeguarding principles when working with vulnerable adults

Ensure continuous improvement of delivery

Ensure positive relationships are developed and maintained with community members

Identify areas of improvement and champion successes

Comply with all OutHouse policies and procures including confidentiality, data protection, health and safety, safeguarding and IT policies

Mentoring and coaching the advocacy & wellbeing workforce  

Service Delivery KPIs

Objective: Maintain a High Functioning Workforce

Objective: Ensure Co-Production is embedded throughout county-wide service delivery

Objective: Establish The OutHouse as a county wide centre for co-producing services

Objective: Speak at 8-10 county-based events to promote referrals and expansion

Objective: Establish a county-wide adult advocacy and wellbeing service by September 2027

Objective: Establish a county-wide trans+ advocacy and wellbeing service by September 2027

Objective: Support an aging rural LGBTQ+ community

The OutHouse’s Social Impact targets for the next three years

Responsible for ensuring we meet social impact KPI numbers.

Accurate and timely monthly reporting of social impact figures.

Objective: Support 1,395 individuals through our wellbeing service by July 2029

Objective: Support over 6,000 people at our social groups by July 2029

Stakeholder Management

Stakeholder Identification: Work with the CEO and Head of Brand and Awareness to identify relevant stakeholders to make our expansion plans and service adoption a success in each new location

Build relationships with strategic partners and referral pipelines in key sectors, including healthcare, social care, mental health and voluntary & community organisations

Build relationships with county-wide LGBTQ+ charities and voluntary organisations

Build relationships with higher profile non-LGBTQ+ partners, like local cultural institutions and universities

Nurture friendly professional relationships with visitors and community members to increase loyalty and brand reputation

Grant Funding – KPI

Objective: £50,000 annual grant KPI, working with the CEO to identify key areas of need for our adult and trans community from April 2027.

You will have oversite of project delivery on newly secured funded projects*

*Newly secured funding will offer scope for this role to grow

Line Management

Year 1

Levelling Up Lead (0.5) to oversee the Levelling Up Project delivery

Adult Wellbeing & Advocacy Service Lead, North (0.8)

Trans+ Wellbeing & Advocacy Officer, North (0.6)

Adult Services Administrator (0.4)

Year 2

Data, Evaluation and Knowledge Officer (0.6) (from April 2027)

Trans+ Wellbeing & Advocacy Service Lead, South (0.8) (from June 2027)

Trans+ Wellbeing & Advocacy Officer, South (0.6) (from June 2027)

Designated Safeguarding Lead for Adults

Maintain Safeguarding Level 3 training

Ensure all Adult & Trans+ Service staff have required safeguarding training.

Ensure all Adult & Trans+ service-related safeguarding policies are up to date.

Work with other designated safeguarding leads to support integrated and consistent approach to safeguarding children, young people and vulnerable adults.

Record safeguarding issues and report to CEO, Head of HR and the Board.

Community Support:

All staff are expected to support and contribute to fundraising and community activities for the OutHouse (with time off in lieu usually being available when they occur outside of working hours), including, for example:

OutHouse organised and hosted events

Local and regional Pride events (running OutHouse stands and marching)

Assisting with running OutHouse stands at local and regional events

Responibilities

The duties of a Trustee are as follows:

Ensuring that the organisation pursues its stated objects (purposes) as defined in its governing document. Trustees will help develop and agree a long-term strategy to achieve this.
Ensuring that the organisation complies with its governing document/s
Ensuring that the organisation complies with charity law, company law, employment law and any other appropriate legislation and regulations.
Ensuring that the organisation only uses its resources for its charitable objectives. The charity must not spend money on activities that are not included in its objects. Even if these are considered worthwhile or charitable.
Ensuring that the organisation defines its goals and evaluates performance against agreed targets.
Safeguarding the good name and values of the organisation.
Ensuring the effective and efficient administration of the organisation. This includes having appropriate policies and procedures in place.
Ensuring the financial stability of the organisation.
Protecting and managing the property of the charity and ensuring its funds are invested properly.

As well as the statutory duties above, each trustee should use their specific skills, knowledge and experience to help the board reach sound decisions.

This may involve:
Reviewing board papers
Leading discussions
Focusing on key issues
Providing advice and guidance on new initiatives
Advising on any issues where the trustee has special expertise

Responibilities

Role Description

In addition to the general responsibilities of a trustee, duties of the chair include the following.

Providing leadership to the organisation and the board. Ensuring that everyone remains focused on the delivery of the organisation’s charitable purposes to provide greater public benefit.
Chairing and facilitating board meetings
Raising an agenda for board meetings.
Directing board policymaking.
Checking that decisions taken at meetings are implemented.
Representing the organisation at functions and meetings. Acting as a spokesperson as appropriate.
Bringing impartiality and objectivity to decision-making.

With the Chief Executive:
Planning the annual cycle of board meetings where required
Setting the agendas for board meetings and other general meetings.
Developing the board of trustees. This includes induction, training, appraisal and succession planning.
Addressing conflict within the board and the organisation.

With Staff:
Liaising with the Chief Executive to keep an overview of the organisation’s affairs. Providing support as appropriate.
Leading the Chief Executive appraisal process and providing support where needed.
Sitting on appointment and disciplinary panels.
The Vice-Chair acts for the Chair when the Chair is not available and takes assignments as the request of the Chair.

Responibilities

Role purpose and core accountabilities

Adult Advocacy and Wellbeing Service

Co-Production of 8 monthly Groups for 20-people in each district, following guidance from the Communities Manager

Management of Casual Group Facilitators and of Volunteers

Support outreach to promote services and recruit attendees

Promote groups through social media systems with Head of Brand and Awareness

Deliver wellbeing sessions with adults and recording notes on Charitylog

Monthly reporting on group attendances and trends in wellbeing and advocacy support

To ensure there are opportunities for people to contribute to the development of the project and influence decisions on how it runs and develops

Ensure continuous improvement of delivery.

Ensure that positive relationships are developed and maintained with the people in the groups, recognising their unique needs and starting points

Identify areas of improvement and champion successes

Ensure existing partnership are maintained and built upon

Boost our reputation as the local leading LGBTQ+ charity

Represent the charity in external meetings, events, or conferences

Understanding safeguarding principles when working with vulnerable adults

Comply with all OutHouse policies and procures including confidentiality, data protection, health and safety, safeguarding and IT policies

Attend monthly safeguarding meetings

Wellbeing Support

Host 1:1 wellbeing sessions in-person and online

Help community members identify feelings, behaviours or circumstances that could be preventing them from achieving their full potential and develop a support plan

Help to improve confidence, self-esteem and signposting to the right community groups and other specialist services such as our Counselling service.

Advocacy Support

Build and maintain effective external referral pathways through active networking within the local community

Assess individual needs and signpost community members to appropriate services, ensuring access to relevant support.

Act as an advocate for community members, representing their needs and supporting them to navigate external services.

Liaise with external organisations, including Housing Associations and local authority services, to facilitate timely and appropriate outcomes.

Support community members with forms and essential life administration, for example benefit applications (such as PIP), and registration with GP and dental services.

Where appropriate, support individuals to follow processes through to resolution, including checking progress and outcomes.

OutHouse’s Social Impact Numbers for the next 3-years

Through service delivery ensuring we meet social impact KPI numbers.

Accurate and timely monthly reporting of social impact figures.

Objective: Support 1,395 individuals through our wellbeing service by July 2029

Objective: Support over 6,360 people at our social groups by July 2029

Adult Wellbeing & Advocacy Lead, North KPIs

Objective: Ensure Co-Production is embedded throughout service design

Objective: Establish Adult Service in Chelmsford, Braintree & Tendring by June 2027

Grant Funding – KPI

Objective: £25,000 annual grant KPI, working with the Community Manager to identify key areas of need for our adult community from April 2027

Designated Safeguarding Lead for Adults

Maintain Designated Safeguarding level 3 training

Ensure Adult Service staff have required safeguarding training.

Ensure all adult service-related safeguarding policies are up-to-date.

Work with other designated safeguarding leads to support integrated and consistent approach to safeguarding children, young people and vulnerable adults.

Record safeguarding issues and report to CEO, Head of HR and the Board.

Community Support:

All staff are expected to support and contribute to fundraising and community activities for the OutHouse (with time off in lieu usually being available when they occur outside of working hours), including, for example:

OutHouse organised and hosted events

Local and regional Pride events (running OutHouse stands and marching)

Assisting with running OutHouse stands at local and regional events